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Your whole hotel, in one WhatsApp chat.

Guests ask, order and book in their own language. Hello.Ai replies straight away and sends every request to the right team, from kitchen and housekeeping to the spa, and your managers see how guests feel as it happens.

Book a demoTry it on WhatsApp

No app for guests to download. Set up in about an hour.

How it works

One WhatsApp number. Every request handled.

See the full flow

  1. Guest sends a message

    On WhatsApp, in any language, at any hour. No app and no sign-up.

  2. AI understands and replies

    Hello.Ai works out what the guest needs and replies in their language straight away.

  3. The right team gets it

    The request goes straight to Kitchen, Housekeeping, Front Office, Spa or Concierge.

  4. Staff finish; it's logged

    The time, guest mood and outcome are recorded and appear on your live dashboard.

One chat does the work of a whole front desk.

Guests see a simple conversation. Behind it, every request is understood, sent to the right team, followed up and measured.

For guests

Everything a guest needs, without the phone call.

Menus, bookings and answers about the hotel, all in the WhatsApp chat they already use.

  • No app download and no login
  • Replies in the guest's own language, straight away
  • Guests can follow the status of every request
Guest features

Six everyday hotel problems, solved in one chat.

Today
With Hello.Ai
Language barriers
Requests get misunderstood and guests get frustrated.
Replies in every language
Picks up the guest's language and answers in it, with the right context.
DERUFREN+ more
No visibility on service
Managers can't see how long requests really take.
Every request timed
Each task is recorded with a time, from start to finish.
Received 10:02Done 10:06
Queues at check-in
Paper forms create lobby queues and a poor first impression.
Paperless self check-in
Guests check in from their own phone before they reach the desk.
Checked in ✓From their own phone
Missed upsell revenue
Staff are too busy to mention the spa or excursions.
Upsells at the right moment
Picture menus and offers based on what the guest seems to want.
Spa · 14:00 bookedSunset dinner
Messaging all guests
Calling room by room is slow and inconsistent.
Targeted broadcasts
Send scheduled alerts and offers to chosen room types.
Sea-view suitesSent ✓
Finding out after checkout
Problems show up in reviews, when it's too late.
Guest mood, live
Complaints and praise appear on a dashboard during the stay.
Mood: positive1 issue flagged

Every department, connected.

Each team gets only its own requests, with clear priorities, on the staff app or in a department chat group.

See how routing works

Kitchen

“Two club sandwiches to 204, no onion.”
Sent to the kitchen display

Housekeeping

“Could we get extra towels and a foot mat?”
Task created · 10 min limit

Spa & wellness

“Is there a massage slot tomorrow afternoon?”
Booked from open slots

Front office

“Can we check out at 2pm instead?”
Late checkout request

Engineering

“Our safe is locked and won't open.”
High priority · 15 min limit

Bar & pool

“Two mojitos to sunbed 12, please!”
Sent to the pool bar

The small moments guests remember.

Read the case study
Engineering

“Our safe is locked and we can't open it.”

Sent straight to engineering with no manual step. Fixed within the hour.

Housekeeping

Five small issues across an 11-day stay.

Each one got a reply in German and went to housekeeping with a timestamp. The guest thanked the team for being so quick.

Guest comfort

“The flowers give me a headache. Can they go?”

Understood this was a delicate request, arranged for the flowers to be removed and apologised warmly.

Give every guest a concierge in their pocket.

Book a 30-minute demo set up with your own menus and services, or message our live concierge right now.

Book a demoTry it on WhatsApp