Find out what guests think while they're still with you.
Most hotels only learn about a problem from a review. Hello.Ai sorts every conversation by what the guest wanted, how they felt, their language and their room, so you can fix things before checkout.
See what's ordered, and how it trends.
Total orders, completion rate and demand over time, with a breakdown by department so you can see where the workload sits.
- Housekeeping270
- Room service145
- Reception125
- Front office105
- Engineering2
Know how fast every team responds.
Response times for each department, the requests that miss your service target, and the hours when demand peaks, so you can staff for them.
- Average
- 1h 12m
- Fastest
- 1m
- Slowest
- 1d 4h
- Average
- 3h 05m
- Fastest
- <1m
- Slowest
- 2d 6h
- Average
- 2h 30m
- Fastest
- 1m
- Slowest
- 2d 1h
- Average
- 2h 05m
- Fastest
- 3m
- Slowest
- 1d 18h
Every review, read and sorted for you.
Reviews from TripAdvisor, Google Maps and Booking.com come into one place, scored for sentiment and split into the individual opinions inside each one.
What you can see and act on
Live guest mood
Complaints and praise stream in from every chat, so you can step in during the stay.
Team performance
Response and resolution times for each department and request type.
Revenue insight
What guests order, how much they spend by nationality, floor or room, and where upsells work.
Recurring issues
Spot hardware and maintenance problems that keep coming back, and fix the cause.
Review analysis
Reviews from TripAdvisor, Booking.com and more, collected and analysed with recommended actions.
Reports every two weeks
A report every two weeks on guest behaviour and preferences, with clear next steps.