An AI concierge in front, with your team in charge behind it.
Guests message one WhatsApp number. Hello.Ai handles routine questions itself and passes everything else to the right person, so your staff always make the final call.
- Guest messages
- AI replies
- Team notified
- Done and recorded
The guest messages Hello.Ai
On WhatsApp, in any language, day or night. They scan a QR code in the room or reply to a welcome message.
- No app download and no login
- Works on the guest's own phone
- Welcome message can go out at check-in
The AI understands and replies
It works out what the guest needs, checks your hotel information and replies straight away in the guest's language.
- Answers about the property, facilities and local area
- Shows menus and service options in the chat
- Recommendations based on what the guest likes
The request goes to the right team
Anything needing action becomes a task for the right department, with a clear priority.
- Kitchen, Bar, Housekeeping, Front Office, Spa, Engineering
- Staff see Assigned, Pending, In progress and Completed lists
- Unhandled tasks are raised with a manager when the time limit runs out
Staff finish it and it's recorded
The guest can see how their request is going. Your managers see response times and guest mood on a live dashboard.
- Start and finish times for every request
- Guest mood picked up in each conversation
- Insight reports every two weeks
Every request goes to the right team.
Food orders go to the kitchen, drinks to the bar, extra towels to housekeeping and late checkouts to the front office. No one has to pass messages along, and nothing gets missed.
- KitchenFood orders
- BarDrinks
- HousekeepingTowels, cleaning
- Front OfficeLate checkout
- EngineeringSafe, A/C, TV
- Service teamPoolside orders
Set up your property in about an hour.
You set everything up in the Customer 360 console. It adapts to any number of rooms.
Add your property details
Facilities, opening hours, policies and local tips, in whatever way suits you.
Set up your services
Use ready-made connectors for room service, spa and housekeeping, or create your own.
Choose what to upsell
Pick the products and experiences to suggest, based on what each guest likes.
Invite your staff
Add team members to the staff mobile app and chat groups by department.
About an hour from start to first guest message.
Your team stays in charge.
Staff can read any conversation, step in whenever they want, and send messages themselves. The AI handles the routine work and people handle the moments that need a human touch.